I emailed them before my order shipped and told them that I had moved and gave them my new address, they sent me back a message saying that I needed to contact the shipped to change the address, but they didn’t give me even the name of the shipper, no email, no phone number, nothing, they just made it sound like it was my fault, and they have no responsibility once it’s shipped. Well, it’s their responsibility to ship it to the correct address, is that not true? I have emailed and messaged them over 2 dozen times, and they have sent back 8 or 9 messages..total. Now, they don’t even respond to me. I was purchasing this for my sick nephew, who has an immune deficiency disorder and cannot go outside. This was going to be my holiday gift to him, to give him access to the outside.. I really wanted him to have this, it would mean so much to him. Will you guys ship a replacement order to the correct address? I am backer number 1,055 on Kickstarter, and you have my new address., will you do the right thing? You guys can file the insurance claim for the lost order, I don’t have the information to even do that. Please, let me know what you plan on doing.
Thanks
Same thing, expensive paperweight. No video after a few seconds. Please help
What do we do if eero mesh is all that we have
I found a solution! :-) It turns out my device was struggling with my mesh Wi-Fi network (specifically my eero system). As soon as I switched the connection to my T-Mobile Home Internet gateway, it started working perfectly.
Here is how to fix it:
Connect your phone to the specific Wi-Fi network you want to use.
Hold the Reset button on the device for 2 seconds.
Proceed with the setup using the new router.
Tip: If it fails, try toggling your frequency settings. While most smart devices prefer 2.4GHz, you may need to experiment with disabling one band or the other (2.4GHz vs. 5GHz) during the initial pairing.
It is very sad to have waited so long for this to finally arrive only for it not to work very frustrating with zero word on when it will be fixed
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11 comments
I emailed them before my order shipped and told them that I had moved and gave them my new address, they sent me back a message saying that I needed to contact the shipped to change the address, but they didn’t give me even the name of the shipper, no email, no phone number, nothing, they just made it sound like it was my fault, and they have no responsibility once it’s shipped. Well, it’s their responsibility to ship it to the correct address, is that not true? I have emailed and messaged them over 2 dozen times, and they have sent back 8 or 9 messages..total. Now, they don’t even respond to me. I was purchasing this for my sick nephew, who has an immune deficiency disorder and cannot go outside. This was going to be my holiday gift to him, to give him access to the outside.. I really wanted him to have this, it would mean so much to him. Will you guys ship a replacement order to the correct address? I am backer number 1,055 on Kickstarter, and you have my new address., will you do the right thing? You guys can file the insurance claim for the lost order, I don’t have the information to even do that. Please, let me know what you plan on doing.
Thanks
Same thing, expensive paperweight. No video after a few seconds. Please help
What do we do if eero mesh is all that we have
I found a solution! :-) It turns out my device was struggling with my mesh Wi-Fi network (specifically my eero system). As soon as I switched the connection to my T-Mobile Home Internet gateway, it started working perfectly.
Here is how to fix it:
Connect your phone to the specific Wi-Fi network you want to use.
Hold the Reset button on the device for 2 seconds.
Proceed with the setup using the new router.
Tip: If it fails, try toggling your frequency settings. While most smart devices prefer 2.4GHz, you may need to experiment with disabling one band or the other (2.4GHz vs. 5GHz) during the initial pairing.
It is very sad to have waited so long for this to finally arrive only for it not to work very frustrating with zero word on when it will be fixed